© 2026 Daily Flowers India Pvt. Ltd.. Registered office: Bengaluru, Karnataka.
Effective 14 September 2026 · Daily Flowers India Pvt. Ltd.
To create your account and fulfil an order, we collect: your name, phone number and email address; delivery addresses and, for gift orders, the recipient's name, phone number and address; order and payment history (not full card/UPI details — those are handled directly by our payment gateway, Razorpay); and messages you send us for support. We also collect basic device/usage information (pages viewed, approximate location from your pincode, and similar analytics events) to keep the site working and improve it.
We use your information to take and fulfil orders, verify sign-in by one-time code, provide delivery tracking and proof of delivery, respond to support requests, send transactional messages about your orders (confirmations, delivery updates, payment/refund notices — these are not optional, since they're how we tell you what's happening with something you paid for), and, only with your consent, send marketing messages, which you can withdraw at any time from your account or by replying "stop" to any marketing message.
We do not sell your personal data. We share the minimum necessary information with: our payment gateway (Razorpay), to process payments and refunds; our delivery riders and hub staff, to complete the delivery you ordered; and our SMS/WhatsApp/email providers, solely to deliver the messages described above. Each of these partners is contractually restricted to using your data only to provide that service to us. Government authorities may be given information where required by law.
Your data is stored on servers located in India. Backups and processing by the partners named above may occur through their own India-based infrastructure.
We keep account and order records for as long as your account is active and for a reasonable period afterward to meet our tax, accounting and dispute-handling obligations under Indian law. Records inside our audit ledger (which tracks who did what and when, for security and fraud prevention) are kept indefinitely and cannot be altered, including by us — see "Your rights" below for what this means for a deletion request.
Under the Digital Personal Data Protection Act, 2023 and applicable Indian law, you can ask us to: confirm what personal data we hold about you and provide a copy; correct inaccurate data; and withdraw consent for marketing communications at any time (this does not affect transactional messages needed to deliver an order you've placed, or our own legal recordkeeping obligations). To exercise any of these, write to support@dailyflowersai.com with your registered phone number. Where a request cannot be fully honoured — for example, erasing an order record referenced by our tamper-proof audit ledger, or by an invoice we're required to retain for tax purposes — we will tell you what we can and cannot do and why.
If you have a complaint about how we've handled your personal data, or about content on the service, our Grievance Officer, Tanishq Khandelwal (Director), SnxwFairies Innovations Private Limited, can be reached at grievance@snxwfairies.com. We acknowledge a complaint within 24 hours and resolve it within 15 days. A request to remove content that falls within Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, other than its sub-clauses (i), (iv) and (xi), is resolved within 72 hours. Content that shows a person in nudity or a sexual act, or impersonates them, is removed or disabled within 24 hours of that person's complaint. If you are not satisfied with the decision, you may appeal to the Grievance Appellate Committee within 30 days; for a personal-data grievance you may also complain to the Data Protection Board of India.
We use strictly necessary cookies to keep you signed in and your cart working, and basic first-party analytics to understand how the site is used. We do not use third-party advertising trackers.
We may update this policy from time to time; the effective date above shows when it last changed.
Our Platform is meant for adults. We do not knowingly allow anyone under eighteen to create an account or place orders. If we need to process a child's personal data other than as a gift recipient, we will first obtain verifiable consent from a parent or lawful guardian in the manner the DPDP Rules require.